Last updated: October 29, 2026
Who operates Crystal Soft?
CRYSTAL LASHUN SANDLE operates this shop from ALLEN, TX. We sell dresses, pants and shorts, jackets and layers for adult women. This is not a combined men’s and women’s department store, and it is not a kids’ shop.
What is in stock?
About 18 published pieces, including Winter Coats Warm Puffer Jacket Long Insulated Parka, Women Ruffle Sleeve Button Belted Boho Maxi Dress, Ski Jacket and Pants Waterproof Windproof Snowsuit, Easy Spirit Caldise from Dress Pump Pump, HeSaYep Sweatpants Wide Leg Baggy Fleece Lined Sweat Pants, Hooded Warm Winter Coat Quilted Thicken Puffer Jacket with. The product page is the source of truth for photo, USD price, and sizes. If a size is not listed, we do not have it.
Do you ship outside the United States?
No. U.S. street addresses only. Non-U.S. checkouts are cancelled and refunded. See the Shipping Policy.
Is shipping free?
Yes. Standard shipping is free on every U.S. order. There is no order minimum. Checkout shows a $0 shipping line. The same rule is on the Shipping Policy and the homepage.
How long until it arrives?
We usually pack in 1–2 business days after payment clears, then carriers take about 3–7 business days in the contiguous U.S. Alaska and Hawaii can take longer.
How do I pay?
Checkout uses a credit card form. The parcel ships after the card payment is confirmed.
How should I pick a size for a dress or sundress?
Use the Size Guide (bust, waist, and hip) and the sizes on the product page. Email [email protected] with your usual women’s size and whether you want a closer or easier fit. We cannot guarantee fit from a message alone.
How do returns work?
Ask for an RMA within 30 days of delivery. Eligible items: unworn tops and dresses with tags attached, bottoms with no hem change, and jackets without odor or missing buttons. Do not mail anything without an RMA. Full rules: Return & Refund Policy.
Can I exchange a size?
Return the first piece, then order the size you want if it is still listed. We do not hold a second size on the same ticket.
The parcel arrived damaged. What now?
Photograph the box and the defect within 7 days and write [email protected] with the order number. We replace the piece if it is in stock, or we refund it.
How do I reach a person?
[email protected] · (936) 730-6893 · Monday–Friday, 9:30 a.m. – 5:30 p.m. Central time. Postal: CRYSTAL LASHUN SANDLE, 300 S WATTERS RD APT 1218, ALLEN, TX 75013.